Privacy policy

Build Your Bundle - Privacy Policy

This Privacy Policy explains how Build Your Bundle ("we", "us", "our") collects, uses, and discloses your personal information when you use our services or visit buildyourbundle.co.uk. It applies to customers, website visitors, and others whose data we collect through our services.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website with the "Last updated" date.

Personal Information We Collect
The personal information we collect depends on how you interact with our site, including:

  • Information You Provide: Name, address, phone number, email, payment details, account login credentials, and customer support communications.
  • Usage Data: Automatically collected information such as your IP address, browser type, device details, and how you interact with our site. Cookies and similar technologies are used for this purpose.
  • Third-Party Information: Data from service providers such as Shopify and payment processors.

How We Use Your Information
We use your personal information to:

  • Provide and improve our services, process payments, and fulfill orders.
  • Communicate with you regarding your account, orders, or customer service.
  • Protect our website from fraud or security threats.
  • Send marketing and promotional materials (you can opt out anytime).

Legal Basis for Processing (GDPR)
For EEA residents, we process personal data under the lawful bases of contract fulfilment (providing our services) and legitimate interest (security, service improvement, marketing).

Cookies
We use cookies to enhance your experience on our site and for analytics. You can manage your cookie preferences through your browser settings, but some features may be affected if cookies are disabled.

Sharing Your Information
We may share your personal information with:

  • Service providers (e.g., payment processors, shipping partners) to fulfil contracts.
  • Business and marketing partners for advertising purposes.
  • Regulatory authorities, if required by law.
  • Our affiliates and corporate group members.

Security and Retention
We take reasonable measures to protect your personal information but cannot guarantee "perfect security." We retain your information only for as long as necessary to provide our services, fulfil legal obligations, or resolve disputes.

Your Rights
You may have the right to:

  • Access, correct, or delete your personal information.
  • Object to or restrict certain processing activities.
  • Opt-out of marketing communications.
  • Lodge a complaint with the relevant data protection authority.

To exercise these rights, please contact us at byb@buildyourbundle.co.uk or by post to: 1 Coldbath Square, Office One, London, EC1R 5HL.

International Data Transfers
If we transfer your personal information outside the UK or EEA, we ensure it is protected through legally approved transfer mechanisms.

Contact Us
For any questions or requests related to this Privacy Policy, please reach out at byb@buildyourbundle.co.uk.