Shipping policy

Build Your Bundle - Shipping Policy

At Build Your Bundle, we strive to provide a seamless shopping experience with reliable and timely delivery. Please review the following details regarding shipping and delivery timeframes for UK-based customers.

1. Shipping Locations & Sources
We source our products from various regions, including the USA, Europe, and the UK. This may affect the delivery times depending on where the product is dispatched from.

2. Delivery Timeframes
Delivery times can vary based on the product’s origin and the delivery service used. The estimated delivery time for your order will be displayed during checkout. Please allow for the following general timeframes:

  • 1-3 Days: For products sourced within the UK or shipped via expedited service.
  • 4-7 Days: For products sourced from Europe & some of USA 
  • 8-14 Days: For products shipped from the USA or during periods of peak demand (e.g., festive seasons, sales).

3. Free Shipping Offer
As a thank you for shopping with us, we offer free shipping on all orders over £50. This is our way of giving back to our customers, and we hope it makes your shopping experience even more enjoyable. The free shipping offer is available on all qualifying orders delivered within the UK.

4. Peak Season Notice
During peak seasons, such as holidays or sales events, delivery times may be longer than usual. We strongly recommend that you place your order well in advance to avoid any delays. We do our best to ensure timely processing, but shipping carriers may experience delays due to high demand.

5. Shipping Costs
For orders under £50, shipping costs are calculated at checkout based on the weight, size, and destination of your order. However, orders exceeding £50 will be eligible for free shipping. Keep an eye out for any other special shipping promotions we may offer throughout the year.

6. Order Tracking
Once your order has been shipped, you will receive a tracking number to monitor the progress of your shipment. Please note that tracking information may not be immediately available after dispatch, but it will update once the package is processed by the carrier.

7. Delays & Lost Packages
While we work with trusted shipping partners, delays can occasionally occur due to factors beyond our control (e.g., weather, customs clearance, or shipping carrier issues). If your order has not arrived within the expected timeframe, please contact our customer support team, and we will assist you in tracking your package.

8. Customs and Import Duties
For items sourced outside the UK, please note that customs duties or import taxes may apply. These fees are the responsibility of the customer and are typically collected at the point of delivery.

9. Address Accuracy
Please ensure that all address details provided at checkout are accurate to avoid shipping delays. We are not responsible for orders that are delayed or lost due to incorrect address information.

10. Lost or Damaged Items
If your order is lost or damaged during transit, please contact us within 7 days of receiving your order or the expected delivery date. We will assist you with a claim and offer a resolution based on the circumstances.

11. Contact Us
For any questions or concerns regarding shipping or delivery, please don’t hesitate to contact our customer service team at byb@buildyourbundle.co.uk. We’re here to help!